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​​contact us

 Scottsdale AZ 

info@browladyusa.com

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FAQ

The Brow Lady,  operates the Brow Lady Studio beautiques and has been in business for over 17 years. Our mission is to meet and exceed our customer's expectations by delivering superior service and exceptional value through eyebrow transformation, quality merchandise and motivated, friendly employees who perform with pride and dedication. Your satisfaction is our primary concern.

 

We personally inspect each item prior to shipping. We want to know if you have a concern about your purchase from The Brow Lady. Should you wish to return an unused item, for any reason, you may do so within 14 days of your delivery, for an exchange or full merchandise refund.

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Security & Privacy

 

For your protection, our web site uses 128-bit Secure Socket Layer (SSL) data encryption, which will automatically initiate a secure session with your browser before any order or personal information is sent over the Internet. This ensures that your credit card information travels across the Internet securely.

 

The Brow Lady Cosmetics respects your privacy and therefore will never sell or otherwise distribute any personal information that you have necessarily provided.

 

For your protection, credit card orders will not be shipped to an address other than the billing address for the card.

 

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Payment and Shipping

​Brow Lady Cosmetics accepts credit & debit card payments from Visa, Master Card, Discovery and American Express.  We also accepts Paypal Payments.

 

Orders will only be shipped to addresses within the United States. Orders for in-stock items will ship within two (2) business days. Orders placed after 4:00pm Arizona time may not be processed until the next business day.

 

All orders will be shipped via USPS. USPS tracking numbers will be e-mailed to you so you can check your shipment status at www.usps.com.

 

For USPS Ground delivery, you can get an estimate of delivery time by visiting the USPS Time-in-Transit map and entering origin zip code 85251.

Returns & Refunds



We want you to use our products, so if you do not LOVE your Brow Lady Cosmetics you have 14 days for a refund. Please send the product back to us and you will receive your refund back to the card you made your purchase with.

 

Brow Lady

Attn: Returns

7007 E 5th Ave. Suite 2

Scottsdale, AZ 85251

 

In the package along with the product you must include a copy of the printed order form of the sale of the product and a reason for return.

 

If you just want a new product because of any damage due to shipping - Brow Lady Cosmetics makes that easy, we just issue you a new one!

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